Due to continued losses, the merchant has decided to conduct a clearance sale at a loss. Even so, we still value the shopping experience of every customer and provide reasonable return and refund services.
- Return Time
Customers can apply for a return within 30 days of receiving the goods.
- Return Conditions
Returned goods must meet the following conditions:
The goods are in normal condition.
All accessories are complete.
The goods do not affect resale.
If the goods show obvious signs of use, are damaged, or are missing, we may not be able to provide a refund.
- Refund Processing Time
After receiving and confirming that the returned goods meet the requirements, the refund will usually be returned to your original payment account within 3 business days.
The arrival time may vary slightly depending on the payment institution.
- Non-Returnable Items
Returns may not be accepted in the following situations:
Items damaged by the customer
Items returned after the return period has expired
Items marked as non-returnable during clearance sales
Items damaged due to personal reasons
- Return Application Method
To apply for a return and refund, please contact customer service through the following methods:
Company: Diana Montoro Bote
Email: diana.montoro@greenhearth.shop
Phone: 620974346
Return Address: Calle Milán 30, 45909 calalberche santa cruz de retamar, Toledo, TO, 45909